Behaviours shaped by the realities of Educational travel

When group leaders organise an educational trip, they place a great deal of trust in the people supporting them.

Our behaviours are not internal slogans. They are the standards all customer experience when they organise a trip with Next Generation Travel, reflected in how our teams communicate, plan and support trips in practice.

They underpin the long‑term relationships many schools and groups have with our brands.

Behaviours shared across all our brands

Next Generation Travel brings together specialist brands, each focused on different subjects and experiences. While each brand has its own area of expertise, we all operate to the same shared behaviours.

We listen and understand school needs

Schools regularly tell us how important it is to feel listened to.

Our teams take time to understand what a school wants to achieve educationally, the needs of different student groups and the practical constraints teachers work within.  This understanding then allows us to provide advice and solutions that feel relevant, realistic and appropriate, rather than generic.

 

We communicate clearly and reliably

Clear communication is one of the most common reasons schools choose to travel with us again. We know that Teachers value prompt responses to questions with clear explanations and guidance alongside honest updates when plans change

We aim to communicate in a way that is straightforward, timely and helpful, reducing uncertainty and making trips easier to manage.

We take responsibility and solve problems

School travel does not always go exactly to plan, so when our support is needed, we will also make sure issues are taken seriously, that responsibility is not passed on and practical solutions are found quickly

Our teams are expected to be accountable and take ownership of challenges as they arise and support schools calmly and professionally until they are resolved.

 

We are flexible and supportive

Groups often need to adapt plans due to changing numbers, budgets, timetables or student needs.  This means we aim to have flexibility when circumstances change, be curious by asking questions in order to be supportive and have a willingness to help find workable alternatives.  That way our customers will feel confident that they are not managing change alone.

We use expertise to add value

Many of our team have been with the NGT group from the beginning and it is that experience of working with schools and groups which enables each person to understand what works well for different types of group, ages and styles of travel.

Our teams also use this expertise to help shape trips that support learning objectives and engage students effectively.

 

We build trust through consistency

Many schools return to us year after year and have developed trust in us based on our consistent service standards, familiar ways of working and have a high confidence that their expectations will be met

Our team behaviours are designed to ensure that all our customers know what to expect whenever they travel with one of our brands.

Our approach to working together

Our team works TOGETHER to build an environment based on our core behaviours for well-being, enjoyment and success!

  • Be Accountable Icon Image
    Be Accountable

    Each of us is responsible for our words, actions and results

  • Be Curious Icon Image
    Be Curious

    Ask questions, be interested, never stop learning

  • Be Empowered Icon Image
    Be Empowered

    Be open, confident and ambitious. Explore success and evaluate & learn from mistakes

  • Be Together Icon Image
    Be One Team Together

    When we work TOGETHER anything is possible

  • Do The Right Thing Icon Image
    Do The Right Thing

    Build trust through responsible actions and honest relationships

What this means for group organisers

Trusting any of the Next Generation Travel brand to book your travel, means less stress when organising trips, greater confidence throughout the process, support when it matters most and educational experiences students genuinely value

Contact our trip planning experts