04 September 2023 • 4 Mins Read

Who Is The Best School Tour Provider for Customer Service?

Our team go from strength to strength with more than 30 members of staff boasting over 400 years combined experience. The key to our success is having a dedicated team who are committed to delivering high quality educational travel experiences, with outstanding personal customer service.

Award winning customer service you can rely on

Thank you to everyone who voted us Best School Tour Operator 2022/23! To win this award six times just proves that we are getting it right.

Here’s what our Customer Relations Director, Sian Belfield, has to say about the award…

"We are absolutely thrilled to have been voted Best School Tour Operator for a sixth year. There aren’t enough words to express our gratitude to all those teachers / educators who voted and indeed the growing number with whom we work each year. Our desire to deliver the very best learning opportunities outside the classroom, paired with exceptional service continues to grow and recognition like this just further strengthens our belief that teachers need an honest, reliable and trustworthy company to work with. From all of the WST Travel team, a very big thank you!"

Core values within the team

With a strong set of values, running right from the core of our business, we believe that our experience, passion and knowledge is what made us stand out from the crowd. After more than 30 years' experience in the business, we’ve come to know the industry inside out. Our staff's passion for travel and enhancing students' education by allowing them to learn through experience is second to none.

We never get bored of looking for those added extras to make your trip even better and this is highlighted by our willingness to delight our customers whenever possible through our service. Next Generation Travel group are currently the only school tour operators to hold the government standard Customer Service Excellence Award. As part of this organisation at WST, we pride ourselves on this accreditation, designed to ensure we operate with high levels of customer service at all times.

"Well done to WST for winning this award - well deserved. A valued holder of the Customer Service Excellence Standard goes from strength to strength."
- Richard Hamilton, Customer Service Excellence Assessor


Safe and reliable travel

At WST safe travel is also a priority, along with getting groups where they want to go reliably and in comfort. Whether planning a school day trip or a longer experience we have many years’ experience of providing schools with tailored off-site educational trips.

We understand how important it is to make your tour a success, which is why we’re here to deal with all the organisation from start to finish and allow you to concentrate on your students. You can be sure that you’ll get expert support and advice from the very beginning.

Relationships we are proud of 

Honest from the very beginning with no secrets and no hidden extras, we offer clear and frequent communication in order to deliver the best possible customer service. We pride ourselves on our staff's level of professionalism which allows us to consistently provide an exceptional service, aiming to create long lasting relationships with our customers, putting them at the heart of everything we do.