Company History

Next Generation Travel was founded in October 2010 and by November 2010 had acquired WST. This was followed by the acquisition of FHT in August 2013. In January 2017 NGT acquired Anglia Tours. Most recently, in October 2018, NGT acquired Study Experiences, Sport Experiences and Remembrance Travel for Schools and Young People. Our highly experienced team has gone from strength to strength. Passenger numbers have grown from less than 5,000 in 2010 to over 70,000 passengers in 2018/2019.

The key to our success is having an experienced, dedicated and committed team who are totally focused on delivering high quality educational travel experiences backed up by the very highest levels of personal service.

As a fairly new company WST took a brave step in deciding to be assessed against the Investors in People (IIP) standard and Customer Service Excellence (CSE) accreditation.  These standards challenge organisations to show how effectively they work with their staff and customers.  It also aims to help organisations move forward, identifying areas where further improvement can be made.  

The assessor found that WST has developed an effective culture, based on clearly stated core values. This in turn has helped all staff work together to develop and deliver services that meet and exceed their customers’ expectations.  The company shows that it has engaged its staff effectively, ensuring that they are well-motivated and effective.  The degree to which this has been achieved is impressive, especially considering how young the company is.  This has provided a solid foundation for the company and a good platform for continued growth and development.

From all evidence collected the specialist was left in no doubt that the requirements of the standard are being met at FHT Travel. There were many areas of strength identified. At a strategic level there is a clear mission and vision for the company and this is communicated well to all staff; this gives a real sense of trust and confidence about the future.

Andrew Mackay – Investors in People & Customer Service Excellence Assessor

We are absolutely thrilled to have been voted Best School Tour Operator for the third consecutive year. There aren’t enough words to express our gratitude to all those teachers / educators who voted and indeed the growing number with whom we work each year. Our desire to deliver the very best learning opportunities outside the classroom, paired with exceptional service continues to grow and recognition like this just further strengthens our belief that teachers need an honest, reliable and trustworthy company to work with. From all of the WST Travel team, a very big thank you

Sian Belfield – Customer Relations Director